Vacancies

Current Job Vacancies

Position:

IT Support Technician

Location:

Blackpool

Salary:

£21,000.00-£24,000.00 per year

Information:

We are seeking a highly motivated and skilled IT Technician to join our team in Blackpool. This is a fantastic opportunity for someone who is looking to take their IT career to the next level and work in a supportive and collaborative team environment.

As an IT Technician, you will be responsible for:

Providing onsite and remote support to businesses and schools on hardware, software, and network issues
Troubleshooting and resolving technical issues for clients via helpdesk software
Undertaking basic maintenance of servers, desktops, mobile devices, network switches, and peripherals (e.g. interactive classroom systems)
Building and upgrading PC components as and when required
Administering user accounts and email accounts on Office 365/Google Apps
Providing technical support for a range of operating systems, including Microsoft Windows Server 2012-2019, Windows 10, Windows 11, Mac OSX, iOS, and Android
Undertaking basic maintenance of server administration, backups, etc.
Attending and participating in relevant meetings and training as required
To be considered for this role, you should have experience in:

Monitoring and maintaining systems and networks
Installing and configuring systems
Diagnosing faults in both hardware and software
Solving technical and application issues by phone, email, or in-person
Walking clients through troubleshooting steps
Re-fitting and/or replacing client hardware
Supporting updates and roll-outs for client applications and training users as needed
Working with Service Level Agreements (SLAs)
Prioritising and managing multiple open tickets
Establishing good working relationships with clients
At least two years of experience working in a similar position or providing remote and onsite support to customers
In this role, it is important to:

Be aware of and comply with policies and procedures relating to child protection, health and safety, security, confidentiality, and data protection
Report any concerns to the appropriate person
Be aware of and support diversity and equal opportunities for all
Appreciate and support the role of other professionals
Have excellent communication skills and the ability to problem-solve and use your own initiative
As an IT Technician visiting schools, you will be required to hold a clean UK Enhanced Disclosure and Barring Service (DBS) check. This is a mandatory requirement for working with children and young people, and we will fund the cost of obtaining this check for you. It is important that you are able to pass a DBS check in order to be considered for this role. Please be aware that any offer of employment will be conditional upon the successful completion of a DBS check.

You will be offered a starting salary of between £21,000 and £24,000 per year, as well as benefits such as:

Casual dress
A company pension
Company events
On-site parking
Employee discounts
Wellness programs
30 days of holiday
This is a full-time, permanent position that requires:

A valid UK driving license
Access to your own transport
The position is based in Blackpool and does not offer the option to work remotely.

We encourage you to apply for this exciting opportunity if you are looking for a long-lasting career with a company that provides training and support, as well as a fun and social work environment. Don’t miss out on this chance – apply now!

Job Types: Full-time, Permanent

Salary: £21,000.00-£24,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
On-site parking
Store discount
Wellness programme
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

IT Support: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: One location