Reach the support team
During agreed support hours, users follow their organisation’s support route to report an issue. CompTech logs and prioritises it, then uses approved remote access where that is suitable.
Flexible IT support
Remote when it’s quicker. Onsite when it matters.
Remote help when it’s the fastest way to solve the problem, with planned onsite support when being there in person makes more sense.
The right support route
Start remotely, then choose the next practical step.
Everyday user, device and Microsoft 365 issues can often be investigated remotely. Work involving premises or physical infrastructure may need a planned visit. The route depends on the issue, the access available and your agreed support scope.
Keep ownership of the issue
If a remote fix is not possible, the issue stays tracked while the next step is agreed. That might be further investigation, supplier coordination, a planned visit or separately scoped project work.
Plan hands-on work
Devices, Wi-Fi, networks, premises changes and projects can benefit from physical attendance. Visits are planned around location, priority, the task and the agreed service.
Where included, 24/7 endpoint security monitoring watches for threats on supported devices. It is separate from the hours when users can reach the helpdesk.
A workable start
Agree access and contacts before support begins.
Remote help works best when authorised access is ready. At onboarding, agree which users and devices are covered, the Microsoft 365 permissions required, and which remote support tools may be used.
Record site contacts, internal IT responsibilities and any suppliers who may need to help with an issue. Access should match the work CompTech is authorised to do, with gaps and handoffs identified before they delay support.
Changing provider? See how the support handover is planned.
Onsite when it helps
Plan a visit around the work, not a blanket promise.
CompTech is based in Blackpool. Blackpool, Fylde, Preston and wider Lancashire are its core local service area. If a task needs someone at a site, CompTech agrees what needs doing and plans attendance around the location, infrastructure, priority and service arrangement.
See our Manchester support arrangements and Liverpool support arrangements for wider North West coverage, with remote help and planned onsite work agreed from our Blackpool base around your premises and requirements.
Some work, such as a network redesign or a substantial equipment rollout, may need a separate project scope. The support team should make that boundary clear while keeping the original issue visible.
Choose the support model that fits
Remote assistance, planned onsite work and supplier coordination can form part of an agreed support arrangement. Explore managed IT support for the wider service scope, security responsibilities and planning.
Plan the right mix
Tell us where remote help works and where someone needs to be there.
Share your sites, users and main support concerns. We can discuss the practical route and what needs to be agreed before work starts.